Help Desk Technician is responsible for providing support for computer and application requests, recording and documenting all service requests and scheduled maintenance, assisting in installation of new equipment, and participating in on call and weekend support
Responsible for operating IT-Pointe Help Desk application as level 1 support:
Responsible for computer support and diagnostics:
Participate in On-call rotation for support:
Support IT training initiatives for EHR and other business applications:
Other IT duties as deemed necessary should include but not be limited to the following:
Administrative and Other Related Duties as assigned:
Associate Degree or a minimum of 2 years computer support experience required. Minimum of one year experience working in a Windows client/server environment, proficiency in using Microsoft Operating System and related applications Working knowledge of computer architecture, software upgrades, system configurations, and peripheral devices required.
Experience supporting business applications in a healthcare environment preferred.