Responsible for connecting with people of all ages through 988 and the National Suicide Prevention Lifeline experiencing emotional distress and mental health crises, including those in high-risk situations who may be actively suicidal. Assesses risk level, provides crisis intervention, and completes safety planning. Makes appropriate referrals to resources and/or emergency crisis responders Crisis Responders and follows up as appropriate. Request and responses may include text and chat messages.
Supervision and Consultation
Professional and respectful attitudes towards consumers, community, and co-workers
Administrative and Other Related Duties as Assigned
Bachelor's degree in human service field, social work or related field. Minimum of one (1) year of professional pre or post-graduate experience in field is required. Providing direct or contact center services in mental health or human service setting, suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred.
Experience, Competencies and Skills Required: Must be highly organized, capable of critical thinking, and have proven problem-solving skills; Easily adapts to changes in a fast-paced environment and able to simultaneously talk and type while gather information and assessing; Adept at remaining calm and professional during escalated situations or when handling difficult contacts; Strong verbal, written and interpersonal skills; and comfortable working independently and as part of a team in a group environment.
Knowledge in specialties, outlined below, to be attained within six (6) months of employment: