AltaPointe Health Systems

988 Crisis Counselor

Job Locations US-AL-Mobile
Posted Date 3 weeks ago(9/9/2022 4:40 PM)
Job ID
# of Openings
AltaPointe Site
Administrative/Corporate Offices - Mobile
Bachelor Level, Behavioral
Position Type
Full Time
Monday - Friday 8:00AM-4:30PM


Responsible for connecting with people of all ages through 988 and the National Suicide Prevention Lifeline experiencing emotional distress and mental health crises, including those in high-risk situations who may be actively suicidal. Assesses risk level, provides crisis intervention, and completes safety planning. Makes appropriate referrals to resources and/or emergency crisis responders Crisis Responders and follows up as appropriate. Request and responses may include text and chat messages.



  • Provide crisis intervention and supportive counseling to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis.
  • Complete risk assessments and safety planning to determine if individual is at risk for suicide and/or homicidal, and who may need an immediate response, which may include referrals to Law Enforcement, 911, and/or Active Rescue to maintain his/her safety or the safety of others.
  • Provide outreach to contacts, including referral to medical or 911 services as needed. Coordinating and dispatching Mobile Outreach Team members to face-to-face evaluations.
  • Manage interactions to ensure an appropriate level of support is provided in an efficient manner.
  • Access resources to support and address needs, including referrals, psychoeducation, and services.
  • Provides outreach and follow up as needed to caller/families regarding the person in need.
  • Proficiently handles inbound call volume in contact center environment that demands providing a high level of service within standardized time constraints.
  • Manages call times in an efficient and responsible manner. Able to finesse ambiguous situations presented by challenging callers.
  • Proficient in work habits and time management skills. Meets attendance and punctuality standards.

Supervision and Consultation

  • Consult with 988 Supervisor on any issues or questions. 
  • Seeks supervision and consultation as needed to actively enhance skills.
  • Accepts and employs suggestions for improvement.


Record Keeping

  • Able to assess, evaluate and document the response level appropriate for the situation.
  • Documentation is complete, appropriate, comprehensive and supports safety planning.
  • Documents in a timely, clear, legible, and concise manner.
  • Completes crisis logs and reports within specified amount of time to ensure quality of services.


Professional and respectful attitudes towards consumers, community, and co-workers

  • Treats/attends to callers with care, dignity, and compassion, including privacy and confidentiality.
  • Delivers five-star customer service to both caller, community, and AltaPointe staff.


Administrative and Other Related Duties as Assigned

  • Provides coverage as assigned/as needed (including holidays), attends staff meetings, and completes other duties as assigned in a timely manner,
  • Follows AltaPointe policies, procedures, and professional code of ethics.
  • Maintains current license/requirements for renewals (i.e. CEU’s), if applicable



Bachelor's degree in human service field, social work or related field. Minimum of one (1) year of professional pre or post-graduate experience in field is required. Providing direct or contact center services in mental health or human service setting, suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred.


Experience, Competencies and Skills Required: Must be highly organized, capable of critical thinking, and have proven problem-solving skills; Easily adapts to changes in a fast-paced environment and able to simultaneously talk and type while gather information and assessing; Adept at remaining calm and professional during escalated situations or when handling difficult contacts; Strong verbal, written and interpersonal skills; and comfortable working independently and as part of a team in a group environment.


Knowledge in specialties, outlined below, to be attained within six (6) months of employment:

  • Knowledge of mental health, suicide dynamics, and crisis and crisis interventions.
  • Knowledge of HIPAA laws/regulations regarding protected health information.
  • Knowledge of community and referral resources.
  • Successful completion of Crisis Counselor training program.


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