AltaPointe Health Systems

RN Charge Nurse, PM (Crisis Center)

Job Locations US-AL-Mobile
Posted Date 3 weeks ago(3/3/2023 10:06 AM)
Job ID
# of Openings
AltaPointe Site
Behavioral Health Crisis Center
Position Type
Full Time
7pm-7am Rotating 2 week schedule - Week 1: Mon, Tue, Fri, Sat, and Sun Week 2: Wed and Thurs


The Behavioral Health Crisis Center is strategically placed in Mobile County with easy access for the area with the highest need and the most frequent use, the midtown/downtown area of Mobile. This Crisis Center operates a 24/7/365 with a full complement of staff to provide crisis de-escalation and resolution no matter the time or the day.


A study of mental health related law enforcement calls shows that, as one of Alabama’s largest cities, Mobile has the highest demand for police and EMS within the I-65/I-165 corridor. Stationing the Diversion Center in this area will allow expeditious access from Baldwin, Washington, Clarke, Monroe, Conecuh, and Escambia Counties, which will also utilize the Diversion Center. Mobile Metro Jail is the second largest jail in Alabama. The annual number of individuals booked into the jail is just under 20,000. Since the Stepping Up Initiative began last year, all inmates are screened for mental illness and substance use disorders. Last year 6,828 individuals screened positive for serious mental illness. This is a serious over-representation of mentally ill individuals per capita when compared to statistics for the general population. Most individuals with mental illness or substance use disorders are arrested for petty crimes. These individuals could be diverted from arrest with the addition of more Mobile Crisis response and a Behavioral Health Crisis Center. Based on data collected from Crisis Response Team calls, Access to Care, law enforcement, local emergency departments, and a Community Health Needs Assessments, the size and structure of the Crisis Center must consist of a large living room model staffed by peer specialists, an 18 recliner temporary observation unit, and a 6 bed extended observation unit.


Clinical Responsibilities:

  • Responsible for the wellbeing of the consumers in the hospital, on assigned unit(s) and shift.
  • Completes nursing staff assignments, consumer delegation and tasks; adjusts throughout shift, as needed;
  • Ensures staffing Matrix is adhered to consistently and monitors need for adjustments throughout the shift.
  • Accepts calls from staff during afterhours as indicated by supervisory call rotation.
  • Monitors shift to ensure that program policies and procedures are adhered to and unit schedule is followed, providing direction to unit staff as needed.
  • Coordinates the consumer admission and discharge process and assists unit staff on completion as indicated and helps as necessary.
  • Ensures customer service is a priority for supervised staff in relation to admissions flow, referral source contact, consumer care/support, and during the discharge process.
  • Ensures smooth flow of admits and that screenings are completed in a thorough and timely manner.
  • Frequently completes rounds on consumers, evaluates needs, and reports pertinent information gathered from shift to shift and during staffing with the treatment team and external providers.
  • Plans and conducts and documents patient education provided to consumers, both individually and in group settings.
  • Monitors consumers for potential side effects of medication and reports the findings to the physician.
  • Administers medications, observing the seven rights of medication administration.
  • Provides education to the consumer and family concerning treatment plans, compliance with medications and their side effects, disease management and other applicable topics.
  • Performs venipuncture for laboratory requests, monitors results, and reports all abnormal findings to the medical staff.
  • Provides emergency care as needed (CPR, Mindset, SafeClinch, PRN medications, First Aid), according to AltaPointe policies and procedures.
  • Assists consumers with personal care issues (bathing, toileting and other personal hygiene routines.
  • Ensures the efficient administration of required medications, nourishments, supplements and treatments for the assigned unit and shift; ensures unit is adequately stocked with supplies.
  • Ensures treatment team members are updated about each consumer’s status.
  • Ensures medical and dietary consultations are completed for consumers.
  • Ensures the Biohazard bins in the Biohazard room have tops secured and that Biohazard waste is being removed in a timely manner.
  • Ensures Code Cart checks are completed, and Code Carts are sufficiently stocked with items that are not expired.
  • Helps monitor medical supply use and prevents overuse of supplies.
  • Ensures the effective and complete hand-off communication procedure between treatment team, physicians, nurses, medical assistants, mental health technicians, and behavioral staff.
  • Completes environment of care rounds, ensuring safety and cleanliness of unit, including proper storage of medications, supplies and equipment; identifies health/occupational hazards and submits maintenance requests as needed.
  • Assists with the execution of health and safety drills per hospital policy.
  • Ensures that employees are properly trained; identifies and communicates the need for additional educational/training to Nurse Manager and other administrative staff as appropriate.
  • Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation and assists with seclusions and restraints per AltaPointe policy and procedure.
  • Actively assists with hospital cost containment by accepting responsibility for his/her own time management and use of unit supplies.
  • Adheres to professional code of ethics.
  • Effectively demonstrates the application of adult competencies.
  • Performs and documents daily groups per standards.
  • Coordinate and schedule appointments as needed for consumers.
  • Performs additional duties as assigned by the supervisor.

Supervision and Consultation:

  • Seeks clinical supervision and consultation needs.
  • Accepts and employs suggestions for improvement
  • Actively works to enhance clinical skills

Clinical Record Keeping:

  • Documents in a timely fashion per AltaPointe policy
  • Documents in a clear, concise manner, types of consumer problems, treatment goals and services provided
  • Documentation shows that forms, notes, logs, and other applicable written information are completed promptly, accurately and updated when appropriate
  • Documents legibly

Courteous and respectful attitudes towards consumers, visitors and co-workers:

  •   Treats consumers with care, dignity and compassion
  • Respects consumer’s privacy and confidentiality
  • Is pleasant and cooperative with others
  • Assists consumers and visitors as needed
  • Personal values don’t inhibit ability to relate and care for others
  • Is sensitive to the consumer’s needs, expectations and individual differences
  • Is gentle and calm with consumers and families

Administrative and Other related duties as Assigned:

  • Actively participates in Performance and Improvement activities
  • Actively participates in AltaPointe committees as required
  • Completes assigned tasks in a timely manner
  • Accesses appropriate community resources according to consumer needs.
  • Follows AltaPointe Policy & Procedures
  • Maintains current State license and requirements for renewals (i.e. CEU’s), and attends to required in-services and workshops



Possess current RN license to practice in the state of Alabama. Knowledge in child/adolescent or adult specialties, outlined below, to be attained within six (6) months of employment:

  • Knowledge of psychiatric disorders in the adult and child populations
  • Knowledge of general and psychiatric nursing care
  • Knowledge of growth and development of individuals as related to all intellectual, emotional, spiritual, and physical aspects of their development
  • Knowledge of substance use disorders and treatment
  • Knowledge of intellectual and developmental disabilities
  • Basic knowledge of medical terminology in psychiatric care
  • Familiarity of psycho-pharmacy and the use of psychotropic medications with the adult populations
  • Knowledge of behavior management, crisis intervention, and interventions common to acute psychotic consumers as well as to non-violent crisis intervention practice
  • Knowledge of instruction, teaching tools, educational methods appropriate for adult populations
  • Knowledge of family dynamics
  • Knowledge of effects and treatment of physical/sexual/emotional abuse and neglect issues
  • Knowledge of cultural diversity

Physical Requirements:

  • There is frequent standing, sitting, and walking which are in bursts of 5 to 10 minutes. However, there are times when this can be extended to pacing with the consumer (time could be undetermined), and at times sitting and standing can be extended with the employee having the ability to change positions as permitted by the observance and behavior of the consumer at that time.
  • There is occasional forward bending from the hips while kneeling to reach to the side.
  • There is an occasional need to be able to assume a full squat/lunge from a standing position.
  • There is an occasional need to maintain back extension while being on stomach with one’s own body weight on hips and legs. This position is maintained for several minutes.
  • Occasionally, be able to put one’s own body weight on one knee and one elbow on the same side of one’s body.
  • Occasionally, be able to kneel and reach to same side toward the floor.
  • Lift up to 10 pounds from the floor to various levels, including from the floor to overhead occasionally during shift.
  • Have the ability to lift up to 50 pounds to assist in Activities of Daily Living, as required. Be able to lift up to 50 pounds from floor to waist.
  • Strong grasp is needed to use keys to open doors throughout the facility, and to maintain constant contact with a consumer during a restraint procedure or with other hold techniques.
  • Pushing/pulling force up to 25 pounds occasionally during shift.
  • There are times that require the employee to be able to ambulate as quickly as possible to assist coworkers with a consumer in a restraint procedure. (Example:  jog/run up to 0.1 mi).
  • At times therapy may be inside or outside the facility; therefore, some activities will dictate physical requirements for playing or games.

AltaPointe requires that all new employees be fully vaccinated against COVID-19. AltaPointe allows candidates who are not fully vaccinated at the time of hire a reasonable amount of time to obtain vaccinated status. This position requires vaccination against COVID-19 or, if applicable, an approved accommodation for religious or medical reasons.


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