BayView Professional Associates help individuals and families dealing with emotional or psychological issues that interfere with their ability to function in their day-to-day living. Our professional clinicians assess our patients’ concerns and then determine the appropriate treatment or referral. The Bayview Therapist utilizes best practice clinical interventions to address both mental health and substance abuse problems.  Through various psychotherapeutic strategies the clinician and the client engage to provide relief from their presenting symptoms.

Operational

1. The Practice Manager maintains efficient and accurate day-to-day operations of the medical office.
2. Responsible for training and the education of all employees supervised to ensure the highest level of customer service and financial operations.
3. Implements quality initiatives to improve provider and patient satisfaction surveys.
4. Set operational checks and balances to ensure accuracy of front-desk patient collections. 
5. Maintain efficient telephone triage, appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.
6. Provide recommendations and follow up actions for operational inefficiencies.
7. Lead your team members in an effective management style that maintains professionalism and encourage “Best Practices.”
8. Ensure proactive measures are taken with regard to changes that may impact supervised programs.
9. Coordinate with the Business Office Manager, Assistant Director of Practice Management, and others to ensure that patient demographic and insurance data is collected and entered into Avatar correctly
10. Ensure that daily, weekly, and monthly reports and processes are completed in regards to: insurance verification, appointment reminders, scheduling, etc.

Personnel

1. Facilitate onboarding of new employees as it relates to specific programs.
2. Maintain accurate employment files at program levels. 
3. Keep Assistant Director of Practice Management abreast of employee issues and corrective actions.    
4. Encourage employee motivation, professional development and satisfaction.
5. Conduct regular/routine staff meetings.  Minutes from meetings should be sent to supervisor.  Follow-up/action items should be clear/concise and plans are clearly set forth.
6. Problem-solve to improve staff performance and program needs.
7. Review accounts and insurance benefits with staff members for accurate interpretation of patient financial responsibility.
8. Conduct routine trainings to ensure staff is up-to-date on organization-specific changes and best practices.
9. Update/Develop training manuals as necessary.

Organizational

1. Supervision and consultation.

• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance skills.

2. Record keeping.

• Documents in a timely fashion per AltaPointe policy.
• Documents in a clear, legible, and concise manner.

3. Courteous and respectful attitudes towards consumers, visitors and co-worker.

• Treats consumers with care, dignity and compassion.
• Respects consumers’ privacy and confidentiality.
• Is pleasant and cooperative with others, including consumers and families.
• Assists consumers and visitors as needed.
• Personal values don’t inhibit ability to relate and care for others.
• Is sensitive to the consumers’ needs, expectations and individual differences.

4. Administrative and other related duties as assigned.

• Actively participates in AltaPointe committees as required.
• Accurately completes assigned tasks in a timely manner.
• Accesses appropriate community resources according to consumers’ needs.
• Follows AltaPointe policies and procedures.
• Maintains current license and requirements for renewals and certifications, if applicable.

Physical Requirements of the Job: 

• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Reaching forward to place paperwork on a document stand.
• Grasping to turn keys in doors throughout facility, grabbing files/paperwork
• Lifting up to 10 pounds.
• Carrying up to 10 pounds to transport small quantity of charts various distances in facility.
• Fine manipulation/dexterity for data entry, writing and handling paperwork.
• Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.
• Sitting can be in frequent bursts up to 10 minutes.  Extended sitting can be up to, but limited to 1 hour.
• Forward reaching, reaching out to front, and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts.
• Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds.
• Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies).
• Carrying up to 15 pounds various distances.
• Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
• Strong grasp/pinch grip needed to use keys in doors and to handle medical records.
• Fine manipulation/dexterity to use computer, write and handle medical records paperwork.
• Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.
• Must have visual acuity in at least one eye and manual dexterity.

Bachelor degree or equivalent combination of education and experience. Minimum 3 years' experience managing a medical practice required.

Must be proficient with computer applications including Microsoft Office Suite, EMR and medical billing software and have working knowledge of HIPAA.  

Preferred experience in medical practices to include credentialing, outpatient best practices, coding and billing.