Responsible for staffing coordination, monitoring, coaching, and problem resolution while providing outstanding customer service. Responsible for innovation and end-to-end launch of solutions.

• Responsible for managing and coordinating business analysts.
• Work well in a team environment and demonstrate customer service skills at every level
• Maintain a thorough knowledge of the business rules and organizational workflows that exist within the administrative and clinical areas
• Excellent communication skills with the ability to engage, influence, and inspire to drive collaboration and alignment
• Collaborates with business partners to develop a roadmap to drive products and features from concept to launch in a fast-paced environment
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks
• Prioritizes and maintains the sprints for assigned products, balancing the requirements of stakeholders
• Coordinate resources (applications and staff) as needed to successfully deploy new solutions and enhancements to existing solutions
• Principal collaborator with third-party vendors and/or interface engineers
• Convert stakeholders’ business needs to properly documented requirements. Analyze and understand these requirements and their impact on the new and existing systems.
• Suggest operation improvements and analyze and recommend changes in systems accordingly.
• Remains flexible; be proactive in identifying issues and risks and create processes where there is none.
• Identify process improvement opportunities and communicate the same to stakeholders.
• Be a team leader in making and leading these changes.

Project development

• Develop the project scope.
• During project planning and implementation identify leaders, stakeholders, users, and resources.
• Develop internal project benchmarks related to the analysis, development, testing, training, and implementation.
• Monitor completion of benchmarked goals and manage the project schedule.
• Manage projects and teams on scope, cost, quality, and customer satisfaction.
• Lead and manage change management process.
• Document findings, results, and modification of project progress.
• Make communication plans and communicate with leadership, stakeholders, and project team about project status and impact.
• Provide post-implementation support guidelines and monitor the utilization, progress, and sustainment of the projects.

Other IT duties as deemed necessary should include but not be limited to the following

• Test and document compliance related to MIS policy and procedure.
• Assist in system(s) evaluations with other IT staff.
• Participate in IT team meetings and initiatives.
• Participate in the strategic planning process for IT.
• Participate on and chair committees deemed necessary to support standards and accreditations.
• Assist in providing training when deemed necessary.
• Participate in Orientation Training for IT.
• Provide application training when deemed necessary.
• Perform other duties as assigned by supervisor.

Administrative and other related duties as assigned

• Actively participate in Performance Improvement activities.
• Actively participates in AltaPointe committees as requested.
• Completes assigned tasks in a timely manner.
• Treats consumers with dignity and respect.
• Works in a cooperative manner with other AltaPointe employees.
• Follows AltaPointe policies and procedures.

Bachelor’s degree in Information Systems or Business. Master’s degree preferred. Minimum of 10 years experience in healthcare and application planning, development, installation, and training; experience managing software deployments; experience working with departmental leaders, task-oriented, good communication, analytical, problem-solving, and organizational skills. Operate in a supervisor role of the analyst team. The candidate must possess a combination of business, technical, and project management skills. Knowledge of project management and reporting tools, IE: Microsoft Project, Crystal Reports, etc.