*This is a remote position, but candidate must reside in Mobile, AL or surrounding area*

Primary Job Functions:

Responsible for connecting with people via call (and possibly text and chat) of all ages through 988 Suicide and Crisis Lifeline. Provide suicide prevention/intervention, brief supportive counseling, information & referral, and follow-up services to those experiencing emotional distress and mental health crises, including those in high-risk situations who may be actively suicidal.

• Provides crisis intervention and supportive counseling to individuals requesting assistance or 3rd party referral sources to the identified individual in crisis.
• Completes risk assessments and safety planning to determine if individual is at risk for suicide and/or homicidal.
• Accesses resources to support and address needs, including referrals, psychoeducation, and services. Makes referrals to resources, mobile crisis teams, law enforcement, and/or emergency crisis responders for those who may need Active Rescue to maintain his/her safety or the safety of others.
• Provides outreach and follows up as needed to caller/families regarding the person in need. Manages interactions to ensure an appropriate level of support is provided in an efficient manner.
• Manages calls and work habits in efficient and responsible manner. Meets attendance and punctuality standards.

Supervision and Consultation

• Consult with 988 Supervisor on any issues or questions. 
• Seeks supervision and consultation as needed to actively enhance skills.
• Accepts and employs suggestions for improvement.

Record Keeping

• Able to assess, evaluate and document the response level appropriate for the situation.
• Documentation is complete, appropriate, comprehensive and supports safety planning.
• Documents in a timely, clear, legible, and concise manner.
• Completes crisis logs and reports within specified amount of time to ensure quality of services.

Professional and respectful attitudes towards consumers, community, and co-workers

• Treats/attends to callers with care, dignity, and compassion, including privacy and confidentiality.
• Delivers five-star customer service to both caller, community, and AltaPointe staff.

Administrative and Other Related Duties as Assigned

• Provides coverage as needed, including holiday assignments, and completes other duties as assigned in a timely manner.
• Follows AltaPointe policies, procedures, and professional code of ethics.
• Maintains current license/requirements for renewals (i.e. CEU’s), if applicable.

Minimum Qualifications: 

Master’s degree in a behavioral health, social work, or related field (license preferred but not required). Minimum of one (1) year of post degree direct care experience, including crisis intervention, is required.  Experience providing contact call center suicide prevention, crisis intervention, and/or mental health information and referral services preferred.

Must be highly organized, capable of critical thinking, and have proven problem-solving skills; Easily adapts to a variety of crisis situations and able to simultaneously talk and type while gather information and assessing; Adept at remaining calm and professional during escalated situations or when handling difficult contacts; Strong computer and verbal, written and interpersonal skills; and comfortable working independently and as part of a team remotely.

Knowledge in specialties, outlined below, to be attained within six (6) months of employment:

• Knowledge of mental health, suicide dynamics, and crisis and crisis interventions.
• Knowledge of HIPAA laws/regulations regarding protected health information.
• Knowledge of community and referral resources.
• Successful completion of Crisis Counselor training program.