Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from patients, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on patient accounts; and assisting with other administrative duties as assigned.
Primary Job Functions:
- Greets all patients and visitors
- Have patients sign in
- Answers telephone
- Receives patient requests for appointments/information and changes.
- Records all telephone messages accurately and transfers to appropriate person timely
- Handles routine requests from clinicians
- Keys in no shows daily
- Directs patients to appropriate waiting area
- Handles unscheduled patients.
- Notifies appropriate clinician of patient’s arrival
- Schedules return appointments.
- Reviews clinician’s schedule and assigns appointment time
- Gives patient appointment card with next scheduled appointment
- Protects and maintains the confidentiality of all records and patient information.
- May perform Quality Assurance Process
- Completes administrative review audits as necessary
- Makes copies, faxes documents and performs other related clerical duties as needed
- Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
- Verifies insurance
- Collects co-payments and posts payments to patients account
- Generates the patient receipt for payments taken.
- Prepares deposits to be taken to Finance and Accounting.
- Coordinate appropriate services for patients in Crisis
- May provide relief for other staff members
- Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
- Manages Telehealth Visits and obtain electronic forms submissions and electronic verification of ID and Insurance
- Manages office patient flow for patients with different visit types
- Seeks supervision and consultation as needed
- Accepts and employs suggestions for improvement
- Actively works to enhance skills
- Treats patients with care, dignity and compassion
- Respects patients’ privacy and confidentiality
- Works in a cooperative manner with other AltaPointe employees
- Assists patients and visitors as needed
- Personal values don’t inhibit ability to relate and care for others
- Is sensitive to the patient’s needs, expectations and individual differences
- Is gentle and calm with patients, families, and others as appropriate
- Actively participates in Performance Improvement activities.
- Actively participates in AltaPointe committees as required.
- Completes assigned tasks in a timely manner.
- Follows AltaPointe policies and procedures.
- Attends appropriate in-service training and other work- shops offered by AltaPointe.
- Adheres to professional code of ethics
Knowledge in topics, outlined below, to be attained within (6) six months of employment:
- General knowledge of office procedures
- General knowledge of family medicine
- General knowledge of psychiatric disorders in the adult population.
- Knowledge of medical terminology especially those terms associated with family medicine
- Knowledge of crisis intervention
- Knowledge of utilizing electronic health record and practice management system
- Knowledge of cultural diversity
Physical Requirements of the Job:
- There is occasional standing and walking which are in bursts of 5-10 minutes.
- Sitting is constant at the front desk during the shift.
- Frequently lift 3-5 pounds to handle patient charts throughout the day, and usually not handling more than 2-3 charts at a time.
- Light grasp is needed while handling patient charts and to open doors, done frequently.
- Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.
- Any other duties that are assigned by supervisor.