General responsibilities
- Provide care to patients in a way that ensures patient comfort and safety.
- Assists patients with daily living (serving meals, escorting to restroom/showers, providing clothing, etc.…)
- Assists with patient behavioral problems utilizing de-escalation techniques.
- Observe and identify patients who might be agitated or distressed and engaging with those patients to prevent a crisis escalation.
- Observes and records patient activities and behaviors according to policies and procedures.
- Provide meals according to established program schedule and guidelines.
- Conducts patient and bed/chair searches for contraband items per AltaPointe Policy and Procedure as needed or when required.
- Provides one to one coverage for patients on special status as assigned.
- Collaborates with the treatment team members to ensure efficient patient care.
- Collaborates with other team members in participating in/leading activities and group sessions with patients.
- Assists with crisis intervention when needed.
- Assists in the application and or use of seclusion and restraint per AltaPointe Policy and Procedure when required.
- Maintains cleanliness of patient beds, chairs, tables, and other furniture items within the observation facility.
- Maintain cleanliness of food preparation area and food storage units (freezers, refrigerators, and pantry closets or shelving.
- Maintains order of the linen and clothing unit as needed.
- Conducts and reports inventory of food, linen, and other items used to serve and care for the patients.
- Conducts and reports inventory of forms needed to document and record patient activity and behaviors.
- Maintains confidentiality of patient records.
- Maintains established policies and procedures to ensure environmental, quality assurance, safety, and infection control standards.
- Performs hand-off communication at shift change.
- Performs additional duties as assigned by supervisor.
Supervision and consultation
- Seeks supervision and consultation as needed
- Accepts and employs suggestions for improvement
- Actively works to enhance skills
Courteous and respectful attitudes towards consumers, visitors and co-workers
- Treats consumers with care, dignity and compassion
- Manages physically aggressive consumers in a manner which protects individual dignity, respect, and self-esteem
- Respects consumers’ privacy and confidentiality
- Is pleasant and cooperative with others
- Assists consumers and visitors as needed
- Personal values don’t inhibit ability to relate and care for others
- Is sensitive to the consumers’ needs, expectations, and individual differences
- Is gentle and calm with consumers and families
Administrative and other related duties as assigned
- Actively participates in Performance Improvement activities
- Actively participates in AltaPointe committees as required
- Completes assigned tasks in a timely manner
- Follows AltaPointe policies and procedures
- Attends appropriate in-services training and other workshops
Physical Requirements of the Job:
- Must be able to stand or walk for extended periods of time.
- Must be able to lift and carry at least 25 pounds.
- Must be able to walk while carrying food trays or other items without losing balance.
- Must be able to bend, stoop, or squat without falling over.
- Must be able to reach forward or overhead without restriction.
- Must have fine dexterity and fine manipulation ability to ensure ability to utilizes keys, grasp paperwork, pull/turn doorknobs, etc...
- Must have visual acuity in at least one eye and full range of head and neck motions.