Primary Job Functions:
Operational
- The Practice Manager maintains efficient and accurate day-to-day operations of the medical office.
- Responsible for training and the education of all employees supervised to ensure the highest level of customer service and financial operations.
- Implements quality initiatives to improve provider and patient satisfaction surveys.
- Set operational checks and balances to ensure accuracy of front-desk patient collections.
- Maintain efficient telephone triage, appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.
- Provide recommendations and follow up actions for operational inefficiencies.
- Lead your team members in an effective management style that maintains professionalism and encourage “Best Practices.”
- Ensure proactive measures are taken with regard to changes that may impact supervised programs.
- Coordinate with the Business Office Manager, Assistant Director of Practice Management, and others to ensure that patient demographic and insurance data is collected and entered into Avatar correctly
- Ensure that daily, weekly, and monthly reports and processes are completed in regards to: insurance verification, appointment reminders, scheduling, etc.
Personnel
- Facilitate onboarding of new employees as it relates to specific programs.
- Maintain accurate employment files at program levels.
- Keep Assistant Director of Practice Management abreast of employee issues and corrective actions.
- Encourage employee motivation, professional development and satisfaction.
- Conduct regular/routine staff meetings. Minutes from meetings should be sent to supervisor. Follow-up/action items should be clear/concise and plans are clearly set forth.
- Problem-solve to improve staff performance and program needs.
- Review accounts and insurance benefits with staff members for accurate interpretation of patient financial responsibility.
- Conduct routine trainings to ensure staff is up-to-date on organization-specific changes and best practices.
- Update/Develop training manuals as necessary.
Supervisory Responsibilities: Team Leaders, Office Professionals and Admission Professionals