Primary Job Functions:
Greets visitors in a professional and welcoming manner.
- Ensures visitors sign in via the paper signature log upon his/her arrival, directs visitors to waiting area and promptly notify appropriate staff of arrival.
- Answers telephones and forwards callers to correct staff/department.
Protects and maintains the confidentiality of all consumer records and information
- Accurately files documents in consumers charts
- Reviews and requests consumer information needed for charts
- Ensures that required consumer documents are updated in a timely manner
- Mails reminders to consumers for completion of annual physicals and other documents needed for charts.
- Ensures that consumer charts and information are stored in a locked and secured manner.
Records daily consumer attendance and participation
- Records attendance on daily attendance record
- Collects and distributes daily participation logs
- Collects and files daily transportation and van mileage logs
Other Responsibilities
- Orders maintenance and office supplies as needed.
- Perform monthly assignments in Eoscene.
- Perform relief for other staff members.
- Makes copies, faxes documents and performs other clerical duties as needed.
Supervision and consultation
- Seeks supervision and consultation as needed
- Accepts and employs suggestions for improvement
- Actively works to enhance skills
Courteous and respectful towards consumers, visitors, and co-workers
- Treats consumers with care, dignity, and compassion
- Respects consumers’ privacy and confidentiality
- Is pleasant and cooperative with others
- Assists consumers and visitors as needed
- Personal values do not inhibit ability to relate and care for others
- Is sensitive to the consumers’ needs, expectations, and individual differences
- Is gentle and calm with consumers, families, and others as appropriate
Administrative and other related duties as assigned
- Actively participates in Performance Improvement activities
- Actively participates in AltaPointe/Accordia committees as requested
- Completes assigned tasks in a timely manner
- Treats consumers with dignity and respect
- Works in a cooperative manner with other AltaPointe/Accordia employees
- Follows AltaPointe/Accordia policies and procedures
Physical Requirements of the Job:
- Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
- Reaching forward to place paperwork on a document stand.
- Grasping to turn keys in doors throughout facility, grabbing files/paperwork
- Lifting to ten pounds.
- Carrying up to ten pounds to transport small quantity of charts various distances in facility.
- Fine manipulation/dexterity for data entry, writing and handling paperwork.
- Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.
- Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to but limited to 1 hour.
- Forward reaching, reaching out to front, and overhead reaching with up to five pounds to fifteen is performed when filing records and charts.
- Forward reaching, overhead reaching, and reaching down while filing medical record that can range up to fifteen pounds.
- Lifting various ranges from the floor to overhead throughout the day with up to fifteen pounds (medical records and supplies).
- Carrying up to fifteen pounds various distances.
- Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
- Strong grasp/pinch grip needed to use keys in doors and to manage medical records.
- Fine manipulation/dexterity to use computer, write and manage medical records paperwork.
- Must be able to stand for prolonged periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least ten pounds.
- Must have visual acuity in at least one eye and manual dexterity.