Primary Job Functions:
Program Support and Quality Improvement
- Assist in the implementation, coordination, and enhancement of the Health Center’s Quality Assurance Program to ensure delivery of high-quality, patient-centered care.
- Collaborate with clinical teams, administrative staff, and payors to develop, monitor, and evaluate quality goals, dashboards, and outcome reports.
- Recommend and implement quality improvement initiatives based on data analysis, performance metrics, and identified clinic needs.
- Assist in preparing for and participating in compliance and accreditation surveys, including HRSA Operational Site Visits, Joint Commission reviews, and payer audits.
Data Integrity and Reporting
- Maintain a thorough understanding of assigned applications and data systems used in quality monitoring and reporting.
- Support data integrity, accuracy, and completeness through data validation and hygiene activities.
- Manage payer data and clinic rosters to support care gap closure and population health management.
- Generate and analyze provider and clinic performance reports to monitor progress toward QI/QA goals.
- Utilize Azara PVP and external data sources to identify, track, and close care gaps (e.g., cancer screenings, immunizations, chronic disease management).
Patient Experience and Care
- Provide ongoing monitoring and support for patients through outreach, reminder calls, and coordination of preventive and chronic care services.
- Assist clinical teams in identifying and engaging patients in need of follow-up or additional care management services.
- Support patient satisfaction efforts, including data collection, trend analysis, and follow-up and corrective actions on patient feedback and grievances.
Supervision and Consultation:
- Seeks supervision and consultation as needed.
- Accepts and employs suggestions for improvement and actively works to enhance skills.
Courteous and respectful attitudes towards consumers, visitors and co-workers:
- Treats patients with care, dignity and compassion and respects privacy and confidentiality.
- Is pleasant and cooperative with others and adopts a teamwork approach with coworkers.
Administrative and Other Related Duties as Assigned:
- Actively participates in AltaPointe committees as required
- Follows AltaPointe policies and procedures
- Attends appropriate in-services training and other workshops