Primary Job Functions:
- Work primarily in the community with specific target populations.
- Assist with accessing resources
- Coach patients in effective management of their chronic health conditions and self-care
- Assist patients to develop and understand health management plans and goals.
- Motivate patients to be active and engaged participants in their health
- Assist patient in understanding care plans and instructions
- Provide basic living skills training
- Provide psychoeducation to patients
- Provides transportation as needed to necessary appointments
- Assist patients in utilizing resources, including scheduling appointments, assisting with completion of applications for programs and follow-up with referrals and appointments.
- Follow-up with health management /care plans with both patients and providers.
- Facilitate communication and coordinate services between providers
- Work collaboratively and effectively within a team, build and maintain positive working relationships
- Effectively work with people (staff, patients, Physicians, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between patients and institutions
- Effectively document activities, service plans, and results in an effective manner while adhering to the policies and procedure in place.
- Continuously expand knowledge and understanding of community resources, services and programs provided
- Provide emergency care as needed (CPR, MindSet, PRN Medications), according to the AltaPointe Policy & Procedures
- Demonstrate the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation Meets AltaPointe productivity standards
Supervision and Consultation:
- Seek clinical supervision and consultation needs
- Accept and employs suggestions for improvement
- Actively work to enhance clinical skills
- Attend regularly scheduled staff meetings
Clinical Record Keeping:
- Document in a timely fashion per AltaPointe policy
- Document in a clear, concise manner and reflect that provision of services is clear and meets medical necessity
Courteous and respectful attitudes towards patients, visitors and co-workers:
- Treat patient with dignity and respect
- Respect privacy and confidentiality
- Work cooperatively with others and contribute to a positive work atmosphere
- Assist others as needed
- Personal values don’t inhibit ability to relate and care for others
Administrative and Other related duties as Assigned:
- Actively participate in Performance Improvement activities
- Actively participate in AltaPointe committees as required
- Complete assigned tasks in a timely manner
- Follows AltaPointe/AccordiaPolicy & Procedures
- Maintain active Driver’s license
- Complete assigned trainings
Physical Requirements of the Job:
- There is frequent standing while getting files, paperwork, and handing out medication.
- Sitting is frequent by nature and up to 5-10 minutes; however, extended sitting could be up to 1.5 to 3 hours for documentation.
- Squatting and/or lunging frequently to stock supplies and retrieve needed material from file cabinets and book shelves.
- Fine manipulation for writing, handling paperwork, and dispensing medications to consumers.
- Pushing and/or pulling force up to 1-5 pounds force, horizontally, to open file cabinets and place binders on book shelves.
- Lifting various ranges from the floor to overhead with weights up to 1-5 pounds frequently.
- Any other duties as assigned by supervisor