We are seeking an enthusiastic, highly motivated Junior IT Clinical Analyst to join our dynamic team. This role is ideal for someone with a strong aptitude for problem-solving and a genuine interest in healthcare technology. The ideal candidate will manage the EHR helpdesk, provide EHR training, and be instrumental in identifying and analyzing user issues, acting as a vital liaison between the support desk and Clinical IT Analysts. This position plays a key role in assisting in implementation of system updates, new functionalities and applications, and instrumental in delivering user training. The successful candidate will thrive in a fast-paced environment, growing organization, bringing high energy, a collaborative spirit, and an eagerness to learn. Exposure to a wide array of healthcare applications and processes will provide invaluable experience for growth. If you're detail-oriented, proactive, and enjoy working with both people and technology, this could be the perfect opportunity for you to launch your IT career in the healthcare industry!

Primary Job Functions:

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  Supervise the coordination and scheduling of E.H.R. Training:

1. Assist in the coordination with HR and PI departments for new staff training
2. Assist in the scheduling of training based upon professional discipline
3. Assist in the modifying of Avatar training profiles for those being trained
4. Prepare signature authorization forms for trained staff
5. Coordinate specialized training requests
6. Communicate schedule to HR, PI, and new staff members

• E.H.R. Training:

1. Design and create online training for onboarding new employees.
2. Design and create online training related to workflow in administrative departments.
3. Modify content on introduction of new functionality, workflow change, or based on feedback from business analyst, support, and users.
4. Introduction to additional EHR Suite applications (Imaging, OrderConnect, Signature Pads, CareConnect Inbox, MyHealthPointe,, ChartMeds etc.)
5. Integrating other office applications into EHR

• User and user role maintenance in EHR and associated application

1. Responsible for creating new users, terminating and maintaining users in EHR, and other associated applications like OrderConnect, CareConnect Inbox, MyHealthPointe,, ChartMeds, Waystar, Athena, RxConnect and others.
2. Keep up with automated processes with employee changes, including positions, credentials, and locations, to maintain users.
3. Document user roles and all the components assigned to the roles. Maintain these documents with changes and with the introduction of new user roles.

• EHR Support and analysis

1. Attain EHR help desk calls and be the first line of contact for EHR and other applications.
2. Be a part of the first response to E.H.R. and other associated applications.
3. Record all calls or contacts in the help desk system and document responses and resolutions.
4. Coordinate and forward technical and application errors to programmers or MIS help desk for resolution.
5. Ensure the tickets are resolved and closed on time, and communicate any barriers to the supervisor.
6. Assist EHR analysts in implementing functionalities of EHR and other associated applications.
7. Assist EHR analysts in gathering and documenting user requirements that may originate from a help desk ticket.
8. Assist in testing new functionalities in EHR and other applications, and document and communicate the testing results to EHR analysts.

• Other IT duties that may be assigned include the following:

1. Assist in manning IT help desk when necessary
2. Participate in IT team meetings and initiatives
3. Participate on committees deemed necessary to support standards and accreditations
4. Participate in or assist in providing orientation, application and other training for IT
5. Perform other duties as assigned by supervisor.

• Administrative and other related duties as assigned

1. Actively participates in Performance Improvement activities
2. Actively participates in AltaPointe committees as requested
3. Completes assigned tasks in a timely manner
4. Assist in providing other training when necessary
5. Treats consumers and others with dignity and respect
6. Works in a cooperative manner with other AltaPointe employees
7. Follows AltaPointe policies and procedures

Physical Requirements of the Job:  Lift 30 lbs.

Minimum Qualifications:

Bachelor’s or associate degree in Business, Information Science, or in Healthcare.  Experience working in an office setting required.  Must be self-motivated, organized, possess the ability to motivate others, work independently and possess office application computer skills.  Knowledge in E.H.R. (Electronic Health Record) systems, medical record practices and workflow is preferred.  Good communication skills, ability to train and lead staff.

Physical Requirements of the Job:  Lift 30 lbs.