Operational
- The Practice Manager maintains efficient and accurate day-to-day operations of the medical office.
- Responsible for training and ongoing education of all employees supervised to ensure the highest level of customer service and financial operations.
- Implements quality initiatives to improve provider and patient satisfaction surveys.
- Set operational checks and balances to ensure accuracy of front-desk patient collections.
- Maintain efficient telephone triage, appointment scheduling, registration, and patient flow procedures to enhance patient satisfaction and physician productivity.
- Provide recommendations and follow up actions for operational inefficiencies.
- Lead your team members in an effective management style that maintains professionalism and encourage “Best Practices.”
- Assist with strategic planning and resource allocation analysis.
- Ensure Leadership is aware of all problems or changes.
- Ensure proactive measures are taken regarding changes in healthcare that may impact supervised programs.
- Provide weekly and monthly reporting of program standards and initiatives, along with recommendations or action plans on any issues; interpret financial reports/data to effectively manage the practice.
- Practice duty of care including meeting practice standards and accountability.
Personnel
- Facilitate onboarding of new employees as it relates to specific programs.
- Maintain accurate employment files at program levels.
- Keep Leadership abreast of employee issues and corrective actions.
- Encourage employee motivation, professional development, and satisfaction.
- Conduct regular/routine staff meetings. Minutes from meetings should be sent to supervisor. Follow-up/action items should be clear/concise and plans are clearly set forth.
- Problem-solve to improve staff performance and program needs.
- Review accounts and insurance benefits with staff members for accurate interpretation of patient financial responsibility.
- Conduct routine trainings to ensure staff are up to date on industry specific changes and best practices.
- Update/Develop training manuals as necessary.
Organizational
Supervision and consultation.
- Seeks supervision and consultation as needed.
- Accepts and employs suggestions for improvement.
- Actively works to enhance skills.
Record keeping.
- Documents in a timely fashion per AltaPointe policy.
- Documents in a clear, legible, and concise manner.
Courteous and respectful attitudes towards consumers, visitors, and co-worker.
- Treats consumers with care, dignity, and compassion.
- Respects consumers’ privacy and confidentiality.
- Is pleasant and cooperative with others, including consumers and families.
- Assists consumers and visitors as needed.
- Personal values don’t inhibit ability to relate and care for others.
- Is sensitive to the consumers’ needs, expectations, and individual differences.
Administrative and other related duties as assigned.
- Actively participates in AltaPointe committees as required.
- Accurately completes assigned tasks in a timely manner.
- Accesses appropriate community resources according to consumers’ needs.
- Follows AltaPointe policies and procedures.
- Maintains current license and requirements for renewals and certifications, if applicable.