Supervises Adult Community Services program operations: (Arbor Court, VOA, Supportive Housing, Permanent Housing, Shelter + Care, and PATH):
- Directs and organizes program activities
- Establishes program goals and objectives that support the organization’s strategic plan
- Identifies problems, evaluates alternatives, and implements effective solutions
- Maintains and monitors electronic tracking of referrals
- Manages wait lists
- Evaluates referrals for eligibility, coordinating and staffing with members of candidate’s treatment team(s)
- Staffs all referrals with supervisor, prior to program entry
- Coordinates with Adult Community Services’ Property Manager regarding moves in and out of housing, furniture replacements, remediation of bug infestations, and evictions
- Coordinates Permanent Housing and Shelter + Care referrals from Coordinated Entry (CCN) and documents referral outcomes in Homeless Management Information System (HMIS)
- Ensures Permanent Housing, Shelter + Care, and PATH staff are properly trained and licensed in HMIS, and that HMIS is kept up to date
- Monitors PATH documentation in electronic heath record and HMIS, and ensures PATH enrollment is being utilized effectively
- Monitors staff productivity and documentation, ensuring staff are providing program participants with quality and timely services
- Completes general and crisis notes in electronic health record
- Monitors and assists staff with money management, case management, basic living skills, and homeless outreach activities
- Provides guidance and strategies to staff when program participants are out of compliance, or when program participants are preparing for discharge
- Meets with program participants to address program expectations and concerns
- Accesses appropriate community resources for program participants
Administers appropriate personnel functions:
- Interviews and screens job applicants when necessary, and completes appropriate forms as outlined by HR Policies and Procedures
- Provides training to employees in the general orientation of the facility, policies and procedures, program operations, and specific skill areas
- Objectively completes employee performance evaluations on supervised staff and routes to HR on a timely basis
- Promotes concept of treatment team(s) and serves as a member of treatment team(s)
- Provides positive and effective leadership
- Provides staff with consultation and supervision as needed, individually or through group staff meetings
- Conducts weekly unit staffings with all direct report staff
- Participates in staff development training to provide staff with best practices
Supervision and Consultation:
- Seeks supervision and consultation as needed
- Accepts and employs suggestions for improvement
- Actively works to enhance leadership skills
- Completes assigned tasks in a timely manner