The Assistant Coordinator is responsible for the clinical, operational, and administrative oversight of outpatient services in Baldwin County ensuring high-quality service delivery, staff supervision, productivity, and compliance with ADMH, Medicaid, Joint Commission, and CCBHC standards.

Primary Job Functions

Program Operations & Clinical Oversight
● Directs and organizes clinic
● Assists in program planning, development, and implementation
● Monitors program goals aligned with organizational strategy
● Ensures program standards and objectives are met
● Identifies problems and implements effective solutions
● Monitors contracts and budget (if applicable)
● Monitors caseloads and productivity of staff
● Ensures staff provide quality services
● Provides staff coverage for crisis intervention
● Collaborates with internal programs, school systems, and community partners
● Demonstrates ability to assess and de-escalate crisis situations
● Adheres to professional code of ethics
● Provides clinical supervision
● Demonstrates competency in child/adolescent behavioral health

Personnel Management & Leadership
● Interviews and screens applicants per HR policies
● Provides staff orientation and training
● Applies personnel policies consistently
● Completes performance evaluations
● Promotes team-based treatment
● Provides leadership and supervision (individual and group)
● Ensures staff competency

Supervision & Professional Development
● Participates in clinical supervision and consultation
● Incorporates feedback for improvement
● Enhances clinical and leadership skills

Clinical Operations & Care Coordination
● Conducts daily huddles
● Oversees referrals and screenings
● Coordinates intake scheduling and assignments
● Oversees admissions
● Monitors treatment plan approvals
● Oversees transfers and transitions of care
● Participates in MDT (Multi-Disciplinary Team) meetings
● Oversees DHR reporting (as applicable)

Crisis Management
● Reviews crisis reports and ensures follow-up
● Brings crisis reports to huddle (with Assistant Director, Child and Adolescent Outpatient Services)
● Supports crisis intervention coverage
● Oversees crisis response processes

Documentation, Billing & Compliance
● Oversees notes and billing accuracy
● Ensures documentation is timely and compliant
● Oversees treatment plan development and approvals
● Ensures documentation supports medical necessity
● Oversees audit readiness

Parent / Patient Communication Oversight
● Oversees parent/guardian communication processes
● Ensures calls are returned timely (within 24 hours)
● Addresses urgent parent concerns immediately
● Oversees complaint resolution and escalation
● Ensures documentation of all parent interactions
● Identifies trends in parent concerns and implements improvements

Productivity & Administrative Oversight
● Monitors productivity
● Oversees case load management
● Oversees daily schedules and staffing
● Reviews timecards and clockings
● Reviews Mileage
● Oversees purchasing and resource needs
● Coordinates work orders
● Oversees notebook review and documentation tracking

Training & Staff Development
● Oversees new therapist supervision
● Coordinates staff trainings (treatment plans, documentation)
● Oversees Relias training compliance
● Supports intern development
● Develop programming to support AOP and COP interns
● Provides reflective supervision (including Littles (0-5) program as needed)

Program & Community Engagement
● Participates in BCBE meetings
● Participates in Federal Program meetings
● Participates in Children’s Policy Council (CPC)
● Attends school-based collaboration meetings annually
● Supports special programs (e.g., camps)

Additional Responsibilities
● Daily Huddle participation
● Monthly DMH Huddles
● Monthly Child & Family Huddles
● Intensive Home Services supervision (as needed)
● Aftercare reporting
● TPR team assignments
● JCL commitments and training
● Quarterly meetings
● Monthly meetings with Prevention Supervisor (BCBE)
● Orientation of new counselors with school systems
● Clinic visits across all locations

Administrative Expectations
● Participates in performance improvement activities
● Participates in committees
● Completes tasks timely
● Uses community resources appropriately
● Maintains licensure and CEUs

Work Environment
● Clinic and community settings
● Travel between locations required
● Will be in each location weekly, regular schedule with no less than 1 day a week at each Baldwin County Location for the duration of a work day.
● School-Based Clinical Oversight (if needed for Coverage)
● Day Treatment (if needed for Coverage)

Minimum Qualifications
● Master’s degree in a mental health discipline with two (2) years post-master’s experience
● Licensure preferred (LPC, LMSW, LICSW, or equivalent)

Knowledge in adult and child/adolescent behavioral health competencies (within 6 months), including:
● Psychiatric disorders across populations
●  Growth and development (intellectual, emotional, physical, spiritual)
● Community resources
● Co-occurring disorders and addiction
● Cultural diversity
● Family dynamics and parenting
●  Effects of abuse and neglect
● Behavior management and crisis intervention (including non-violent crisis intervention)
● Psychiatric rehabilitation principles
● Educational methods for behavioral health populations
● CANS (Child and Adolescent Needs and Strengths)
● Alabama Department of Mental Health (ADMH), Medicaid, and Joint Commission standards