Primary Job Functions:

General Responsibilities:

• Greets all patients in a professional and welcoming manner
• Assists with the completion of the assessment process of patients including but not limited to the following: height/weight, vital signs, and current medications for
• Administers injections, observing the Six Rights of medication administration
• Communicates effectively with the physician/provider regarding the consumer’s physical and mental condition
• Interfaces with the multi-disciplinary team
• Reports laboratory results to the physician/provider
• Responds to patient phone calls within 72 business hours or sooner
• Calls in prescriptions as directed by authorized prescribers
• Authorizes prescription refills following Family Medicine Standing Orders
• Facilitate Prior Authorizations for prescriptions
• Updates patient medical records as needed
• Assists in arranging hospital admissions and laboratory services
• May assist collecting and preparing laboratory specimens
• May assist instructing patients about medication and special diets
• Provides emergency care as needed (CPR, MindSet, etc.), according to the AltaPointe Policy & Procedures
• Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
• Be Familiar with the Crisis Center Protocol (how to facilitate patient’s in crisis)
• Effectively demonstrates the application of MA competencies
• Ensures all releases are obtained and scanned into P.O.S. timely and accurately.
• Researches all patients that present with no insurance through Medicaid and Medicare eligibility sites.
• Verifies all insurance eligibility and enters accurate information in EHR
• Makes copies, faxes documents and performs other related clerical duties as needed.
• Adheres to professional code of ethics and to all 5 Star Customer Service Guidelines when dealing with Clinic Manager, Practice Manager, PA/CRNP/Physician, Team Leader, co-workers and patients

Additional job duties depending on location may be as follows:

• Distributes prescriptions from the Physicians/CRNP/PA to the patient
• Assists with the patient assistance pharmacy forms as needed, which includes communicating with the consumer regarding proof of income.
• Completes admissions, discharges, and transfers as needed.
• Coordinates appropriate services for consumers in crisis.
• Performs relief for other staff members.
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Responsible for obtaining, sending and receiving outside medical record requests for the clinic.
• Maintains logs for outside records sending and receiving to close the loop as appropriate
• Scans, attaches and tags appropriate medical staff once records are received.

 Supervision and Consultation:

• Seeks clinical supervision and consultation needs
• Accepts and employs suggestions for improvement
• Actively works to enhance clinical skills

 Clinical Record Keeping:

• Documents in a timely fashion per AltaPointe/Accordia Health policy
• Documentation shows that forms, notes, logs, and other applicable written information are completed promptly, accurately and updated when appropriate
• Documents legibly

 Courteous and respectful attitudes towards consumers, visitors and co-workers

• Treats consumers with care, dignity and compassion
• Respects consumer’s privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the consumer’s needs, expectations and individual differences
• Is gentle and calm to consumers and families

 Administrative and Other related duties as Assigned:

• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe committees as required
• Completes assigned tasks in a timely manner
• Accesses appropriate community resources according to consumer needs
• Follows AltaPointe Policy & Procedures
• Maintains current State license and requirements for renewals (i.e. CEU’s), and attends to required in-services and workshops
• Other duties as assigned

-Possesses current certification for a Certified Clinical Medical Assistant or equivalent and previous medical/health front desk experience preferred.

-A minimum of two (2) years of relevant experience in a clinical and/or behavioral healthcare setting is required for consideration for the Lead position. 

-Demonstrated leadership, initiative and the ability to support and guide team members are preferred.

-Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds. Must have visual acuity in at least one eye and manual dexterity. Must have the ability to communicate verbally, withstand continual deadlines, concentrate, and maintain accuracy despite frequent interruptions. Knowledge in topics, outlined below, to be attained within (6) six months of employment.