Practice Manager, Primary Care

US-AL-Mobile | US-AL-Mobile
2 months ago
Job ID
2017-6267
# of Openings
1
Administrative/Corporate Offices - Mobile
Category
Administrative/Management
Position Type
Full Time
Shift/Hours
8:00 AM to 5:00 PM

Overview

This position is responsible for the operational supervision and ongoing support of Primary Care Services. Responsibilities include supervision of all administrative team members ensuring that the best primary care service is provided to all patients of the practice. The primary focus of the position includes, but is not limited to, day-to-day operations, financial management, communication, and interoffice coordination to ensure service quality of the medical office.

Responsibilities

  • The Practice Manager maintains efficient and accurate day-to-day operations of the medical office.
  • Responsible for training and the education of all employees supervised to ensure the highest level of customer service and financial operations.
  • Implements quality initiatives to improve provider and patient satisfaction surveys.
  • Set operational checks and balances to ensure accuracy of front-desk patient collections. 
  • Maintain efficient telephone triage, appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.
  • Provide recommendations and follow up actions for operational inefficiencies.
  • Lead your team members in an effective management style that maintains professionalism and encourage “Best Practices.”
  • Assist with strategic planning and resource allocation analysis.
  • Ensure management is aware of problems or changes, which could possibly impact revenue cycle.
  • Ensure proactive measures are taken with regard to changes in healthcare that may impact supervised programs.
  • Provide monthly reporting with recommendations or action plans on any issues; interpret financial reports/data to effectively manage the practice.  
  • Practice duty of care including meeting practice standards and accountability.
  • Facilitate onboarding of new employees as it relates to specific programs.
  • Maintain accurate employment files at program levels. 
  • Keep management abreast of employee issues and corrective actions.    
  • Encourage employee motivation, professional development and satisfaction.
  • Conduct regular/routine staff meetings.  Minutes from meetings should be sent to supervisor.  Follow-up/action items should be clear/concise and plans are clearly set forth.
  • Problem-solve to improve staff performance and program needs.
  • Review accounts and insurance benefits with staff members for accurate interpretation of patient financial responsibility.
  • Conduct routine trainings to ensure staff is up-to-date on industry specific changes and best practices.
  • Update/Develop training manuals as necessary.
  • Seeks supervision and consultation as needed.
  • Accepts and employs suggestions for improvement.
  • Actively works to enhance skills.
  • Documents in a timely fashion per AltaPointe policy.
  • Documents in a clear, legible, and concise manner.
  • Courteous and respectful attitudes towards consumers/patients, visitors and co-worker.
  • Treats consumers/patients with care, dignity and compassion.
  • Respects consumers’ privacy and confidentiality.
  • Is pleasant and cooperative with others, including consumers and families.
  • Assists consumers/patients and visitors as needed.
  • Personal values don’t inhibit ability to relate and care for others.
  • Is sensitive to the consumers’ needs, expectations and individual differences.
  • Administrative and other related duties as assigned.
  • Actively participates in AltaPointe committees as required.
  • Accurately completes assigned tasks in a timely manner.
  • Accesses appropriate community resources according to consumers’ needs.
  • Follows AltaPointe policies and procedures.
  • Maintains current license and requirements for renewals and certifications, if applicable.

Qualifications

Bachelor degree or equivalent combination of education and experience.

Preferred experience in medical practices to include credentialing, outpatient best practices, coding and billing.

Proficient with computer applications including Microsoft Office Suite, EMR and medical billing software.

Knowledge of HIPAA.  

 

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