CarePointe is AltaPointe's access-to-care department and the single point of entry into the majority of AltaPointe's programs and services. CarePointe is responsible for coordinating consumer care throughout our continuum, which may include facilitating hospital admissions and outpatient appointments, verifying insurance coverage, making discharge arrangements following hospitalization and providing referrals and linkage to other community resources. Through a brief telephone screening, trained staff members assess an individual’s needs for care, triage any crisis that the caller may be going through, and determine the most appropriate level of care and service. The team members' have behavioral healthcare experience and training. Their educational credentials include bachelor and graduate degrees in mental health disciplines or related fields.
Facilitates appropriate hospital screenings and referrals:
Monitors after hour crisis services and operations:
Identifies problems, evaluates alternatives and implement effective solutions for program operations.
Master’s degree or equivalent in a behavioral health or healthcare related field or bachelor's degree in behavioral health or related field with knowledge of behavioral health level of care placement guidelines and at least 18 months of related direct care field experience.
Must be highly organized, capable of multitasking, and excellent communication skills; Experience preferred in psychiatric/mental health emergencies and acute care services for children/adolescents/adults.