• Crisis and Hospital Coordination Specialist

    Job Locations US-AL-Mobile
    Posted Date 1 week ago(6/14/2018 2:58 PM)
    Job ID
    2018-6984
    # of Openings
    1
    AltaPointe Site
    Administrative/Corporate Offices - Mobile
    Category
    Master Level, Behavioral
    Position Type
    Full Time
    Shift/Hours
    8:00 AM-4:30 PM
  • Overview

    CarePointe is AltaPointe's access-to-care department and the single point of entry into the majority of AltaPointe's programs and services. CarePointe is responsible for coordinating consumer care throughout our continuum, which may include facilitating hospital admissions and outpatient appointments, verifying insurance coverage, making discharge arrangements following hospitalization and providing referrals and linkage to other community resources. Through a brief telephone screening, trained staff members assess an individual’s needs for care, triage any crisis that the caller may be going through, and determine the most appropriate level of care and service. The team members' have behavioral healthcare experience and training. Their educational credentials include bachelor and graduate degrees in mental health disciplines or related fields.  

    Responsibilities

            Facilitates appropriate hospital screenings and referrals:

    • Provides referral information and appropriate linkage to community resources, as needed.
    • Facilitates, coordinates, and screens potential hospital referrals according to risk factors/priority and works with hospital staff and admitting physician for appropriateness in a timely manner.
    • Reviews AltaPointe adopted care guidelines and criteria to assess referral appropriateness regarding hospital admission.
    • Communicates and follow up with AltaPointe physicians and staff, court system personnel, hospitals, consumers/families and community providers as needed regarding hospital referrals to ensure consumer continuity of care.
    • Reviews admission screening and referral information and paperwork as well as EMR/Avatar data to ensure accuracy, completion and communication/dissemination of all information and documents.
    • Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation.
    • Verifies coverage and enters Medicaid and Medicare information in EMR as related to the patient’s insurance and guarantor rankings information into EMR as needed

            Monitors after hour crisis services and operations:

    • Monitors daily answering service reports and crisis logs.
    • Provides follow up as needed, next business day, on new or closed consumers that called crisis line.
    • Communicates crisis calls and after hour crisis reports, next business day, to attending practitioner that were received on open consumers.
    • Works with staff to review and coordinate potential after hour crisis calls from consumers that, upon follow up, may need hospitalization.
    • Monitors after hour crisis reports regarding additional staff training needs regarding crisis intervention skills, documentation, screening and referral information, etc and communicates these to Hospital Admission and Referral Coordinator and/or Assistant Director.
    • Collects, organizes, and reports monthly after hour crisis service data. 

      Identifies problems, evaluates alternatives and implement effective solutions for program operations. 

    • Monitors daily answering service reports and crisis logs.
    • Provides follow up as needed, next business day, on new or closed consumers that called crisis line.
    • Communicates crisis calls and after hour crisis reports, next business day, to attending practitioner that were received on open consumers.
    • Works with staff to review and coordinate potential after hour crisis calls from consumers that, upon follow up, may need hospitalization.
    • Monitors after hour crisis reports regarding additional staff training needs regarding crisis intervention skills, documentation, screening and referral information, etc and communicates these to Hospital Admission and Referral Coordinator and/or Assistant Director.
    • Collects, organizes, and reports monthly after hour crisis service data.
    • Identifies problems, evaluates alternatives and implement effective solutions for program operations.

    Qualifications

    Master’s degree or equivalent in a behavioral health or healthcare related field or bachelor's degree in behavioral health or related field with knowledge of behavioral health level of care placement guidelines and at least 18 months of related direct care field experience.

     

    Must be highly organized, capable of multitasking, and excellent communication skills; Experience preferred in psychiatric/mental health emergencies and acute care services for children/adolescents/adults.

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