CarePointe is AltaPointe's access-to-care department and the single point of entry into the majority of AltaPointe's programs and services. CarePointe is responsible for coordinating consumer care throughout our continuum, which may include facilitating hospital admissions and outpatient appointments, verifying insurance coverage, making discharge arrangements following hospitalization and providing referrals and linkage to other community resources. Through a brief telephone screening, trained staff members assess an individual’s needs for care, triage any crisis that the caller may be going through, and determine the most appropriate level of care and service. The team members' have behavioral healthcare experience and training. Their educational credentials include bachelor and graduate degrees in mental health disciplines or related fields.
Some of the roles supervised include:
CarePointe Specialists, Financial Investigation Planner, Crisis and Hospital Coordination Specialist, Hospital Admission and Referral Coordinator, Relief, Crisis and Hospital Intake Specialist, Switchboard Operators, and Aftercare and Referral Specialist
Master degree in a mental health discipline with licensure (LPC, LICSW). At least five years post graduate clinical experience required.