Oversees and monitors the organization’s training and education program, including its implementation, effectiveness, and improvements. Identifies, coordinates, and directs training and educational needs to enhance employee skills with the overall goal of enhancing the quality of services and the customer experience.
This position supervises the Training and Education Specialists.
Performance Improvement Initiatives
Bachelors degree in education or in a behavioral health field or Bachelors degree in healthcare related field and three years related experience in training delivery and/or development.
Must have good computer and database skills as well as strong organizational and project management skills. Must Possess excellent written and analytical skills as well as the ability to present and train others.
Need to have the ability to prioritize job responsibilities, take initiative, and make judgments with a minimum of supervision. Must have a strong customer service orientation and ability to problem solve.