Case Managers assist with monitoring consumer’s well-being including needs in the areas of mental health, physical health, living, learning, working, and social environments. Case managers travel to wherever consumers reside, whether that is at home, boarding homes, or other community based living to provide monitoring, when working with children they would be going to the schools as well. The primary role of the case manager is to increase psychological adjustment for the consumer by empowering the consumers and sometimes family members with information, education and support in order to follow through once case management ends.
- Demonstrates the ability to assess the consumer’s needs
- Provides appropriate linkage to community resources
- Provides services to maintain placement in the least restrictive environment
- Provides ongoing monitoring of the consumer’s progress toward goals
- Advocates on behalf of the consumer to secure community resources
- Effectively collaborates with the treatment team members and outside sources in the deliverance of case management services
- Makes multiple contacts to consumers per week as needed
- Assist consumers with accessing AltaPointe Health Systems Intake and follow up appointments.
- Assists consumers with transportation needs through linkage and/or teaching methods
- Transports consumers when appropriate and necessary.
- Teaches basic living skills to improve the consumer’s quality of life
- Collaborates with the staff at other community homeless agencies to ensure that wrap around services are present, as necessary to develop a plan to end consumer’s current homelessness episode
- Assist with CCN referrals as needed and provided by Housing First
- Makes referrals to housing programs both within the agency and outside
- Continues case management with individuals who are placed as needed to provide linkage to needed services
- Attends various area breakfasts, at least twice weekly, in the morning to build rapport with the members of the target population
- Will go to at least two area shelter and/or camp in the afternoon three times per week.
- Will document contacts in HMIS program as per grant requirements
- Will document contacts in both HMIS and Avatar to manage consumer contacts
- There is frequent standing, sitting, and walking which are in bursts of 5 to 60 minutes or more; however, sitting and standing may be extended for up to 2 hours while driving to consumer’s living facility and/or home.
- Lift up to 3-5 pounds to handle consumer charts from knee level to chest level; lift up to 10 pounds while handling other items, including computer(s) and other equipment.
- Light grasp up to 10 pounds used frequently to handle consumer charts, drive, and buckle consumers’ seat belts, if assistance is required.
- Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, and phone usage is frequent.
- Stair climbing of 3-5 steps to access consumer’s home.
- Ability to walk on uneven terrain such as city sidewalks, park lawns, and various community buildings to access target population. This activity could be for extended periods of time, in excess of 60 minutes.
- Within functional limits, there is an occasional need for seated trunk rotation while driving the vehicle.
- Any other duties as assigned by supervisor.